My notes from the Global DesignOps conference, where I joined as keynote speaker.
My notes on McKinsey's impact of service design report.
De-skilling has once been a solution, now it is a problem.
Why reality is the new differentiator.
My initial post on the book concept plus a conceptual prototype.
There is a new type of skillset and thinking needed for our age beyond service and digital.
Product and Service projects and their processes need to integrate more with reality and each other to create success.